01PERCEPTION
RASHED
The Watcher
Automatic
- Watches every permit, renewal and WPS event in real time.
- Opens a case the moment a deadline enters the warning window.
Sees problems before they become fines.
MoHRE Digital DNA · v4
The MoHRE Digital DNA · Thirteen Agents
A faster, fairer, and more proactive MoHRE — powered by Agentic AI.
Thirteen AI agents serve as a digital workforce operating 24/7, managing day-to-day labour market transactions so our employees can focus on what matters most: judgement, innovation, and impact.
See why
The PRO becomes a team of 13 AI Agents.
0PRO fees
·24/7availability
·1conversation
Agentic AI · The Knowledge Backbone
Every Agent Thinks Like MoHRE.
AI agents make credible decisions because they reason from MoHRE's collective intelligence — the lived expertise of every employee, captured as a living digital backbone.
1 · EVERY EMPLOYEE
Creates knowledge every day.
Policy Expert
Inspector
Legal Officer
Customer Officer
Licensing Officer
… and more
2 · MoHRE DIGITAL DNA
We capture, connect and understand everything — knowledge, experience, decisions and patterns.
Knowledge
Graph
Graph
MoHRE DIGITAL DNA
Our living model of institutional knowledge, expertise, decisions and patterns.
Reasoning
Engine
Engine
3 · AI AGENTS
Agents use the Digital DNA to reason, recommend and act with confidence.
RASHED
PERCEPTION
FAISAL
REASONING
REEM
COMMUNICATION
SAIF
GOVERNANCE
SANAD
DOCUMENTS
SUHAIL
FEDERATION
HAZEM
RISK
+6 more
plug-ins
Credible decisions grounded in MoHRE expertise and policy.
High-confidence actions executed instantly. Doubt escalated to officers.
Continuously learning from every interaction and outcome.
One organisation. One intelligence. Smarter every day.
Meet the team
Thirteen named Agents.
Four in-house agents plus nine plug-in divisions — one Digital DNA orchestrates them all.
In-house core4 of 13
02REASONING
FAISAL
The Decision Engine
Automatic
- Runs eligibility, quota and fee logic against the MoHRE rules engine.
- Proposes the smallest legal fix when a case would be blocked.
Reads the law so officers don't have to.
03COMMUNICATION
REEM
The Voice
Automatic
- Talks to workers in Arabic, English, Urdu and Hindi.
- Chases UAEPass signatures and briefs officers in one screen.
Closes the language gap, 24/7.
04GOVERNANCE
SAIF
The Guardian
Human checkpoint
- Writes an immutable audit trail for every agent decision.
- Holds the four human gates: Modify · Pay · Review · Sign.
The reason ministers can sleep at night.
Plug-in divisions9 of 13
Seven existing MoHRE AI projects that plug straight into the Digital DNA — Agents the orchestrator can call on demand.
05DOCUMENTS
SANAD
The Inspector
Human — if flagged
- OCR + validation of Emirates ID, passport, contract, credentials.
- Cross-checks credentials with MOHESR / MOFA before review.
Spots forgeries the human eye would miss.
06FEDERATION
SUHAIL
The Connector
Automatic
- Calls ICP, GDRFA, MOHESR, insurers and WPS in parallel.
- Normalises every registry response and retries silent failures.
Turns six ministries into one API.
07RISK
HAZEM
The Sentinel
Human — if flagged
- Live risk matrix across every establishment and worker.
- Routes high-risk cases straight to officer adjudication.
Knows which employer to watch — before anyone asks.
08WORKFORCE
MIRA
The Forecaster
Automatic
- Maps legacy titles to the current MoHRE occupation taxonomy.
- Forecasts skill demand so quota and fees track the market.
Future-proofs every permit issued today.
09SAFETY
SALEM
The Site Watcher
Automatic
- Monitors incidents and inspections across every worksite.
- Holds renewals when the site is under active safety action.
Stops unsafe workplaces from quietly renewing.
10ANOMALIES
SAQER
The Detective
Human — if flagged
- Detects abnormal employer and worker patterns system-wide.
- Surfaces fraud and identity signals for officer adjudication.
Catches the cases no rule would have caught.
11LEGAL
ADEL
The Counsel
Automatic
- Searches labour law, circulars and precedent on demand.
- Translates new policy into rule-engine-ready clauses.
Brings the law library to every officer's desk.
12ORIENTATION
DALAL
The Guide
Automatic
- Avatar-based worker orientation in multiple languages.
- Confirms rights understood before UAEPass signature.
Every worker meets the same standard of clarity.
13QUOTA
HESSA
The Allocator
Automatic
- AI-driven quota allocation and exception handling.
- Validates quota headroom before any fee is authorised.
Keeps the labour market in balance, case by case.
Roll call
The team, in their own words.
Thirteen agents. Every one of them can tell you — in one breath — what they do, who they report to, and who they work with.
RASHED
PERCEPTION
01The Watcher
“I'm Rashed. I watch every permit, renewal and WPS event in real time, and open a case before a deadline turns into a fine. I report to Faisal, as part of the MoHRE AI team.”
FAISAL
REASONING
02The Decision Engine
“I'm Faisal. I decide what happens next — approve, review, or escalate — always by the rules, always explained. I report to Saif, and I coordinate the other twelve agents.”
REEM
COMMUNICATION
03The Voice
“I'm Reem. I'm the voice the customer hears — in Arabic, English, Urdu or Hindi, on WhatsApp, SMS or the app. I report to Saif, and I speak on behalf of the whole team.”
SAIF
GOVERNANCE
04The Guardian
“I'm Saif. I make sure every agent stays inside the law and the policy — nothing ships without my seal. I report to MoHRE human oversight, and I'm the guardian of the whole thirteen-agent team.”
SANAD
DOCUMENTS
05The Inspector
“I'm Sanad. I check every document — passport, contract, medical, Emirates ID — is real, valid, and matches the record. I report to Faisal.”
SUHAIL
FEDERATION
06The Connector
“I'm Suhail. I'm the bridge to the other government systems — ICP, GDRFA, MOHESR, insurers, WPS. When Faisal needs a fact from outside MoHRE, I fetch it securely. I report to Faisal.”
HAZEM
RISK
07The Sentinel
“I'm Hazem. I score risk on every establishment and worker — who's likely to abscond, default, or violate. I advise Faisal before he decides, and I serve the whole team on demand.”
MIRA
WORKFORCE
08The Forecaster
“I'm Mira. I look at the labour market as a whole — supply, demand, skills, Emiratisation — and forecast where it's heading. I advise Faisal, and I feed the ministry's strategic dashboards.”
SALEM
SAFETY
09The Site Watcher
“I'm Salem. I watch worker safety — heat, housing, site conditions. If a renewal touches a risky site, I raise my hand. I report to Saif, and I support the whole team.”
SAQER
ANOMALIES
10The Detective
“I'm Saqer. I hunt for patterns that don't belong — fake companies, ghost workers, salary loops. When I smell something, I flag it to Faisal and Saif.”
ADEL
LEGAL
11The Counsel
“I'm Adel. I'm the legal reference — labour law, ministerial decisions, circulars. Any agent unsure of the rule asks me. I report to Saif.”
DALAL
ORIENTATION
12The Guide
“I'm Dalal. I guide the worker on rights, next steps and the right channel — and confirm they've understood before signing. I support Reem and the whole journey team.”
HESSA
QUOTA
13The Allocator
“I'm Hessa. I own the numbers — Emiratisation quotas, sector caps, establishment limits. Faisal checks with me before any renewal that touches a quota. I report to Saif.”
The team in action
Renew a work permit — live handoff.
The same agents you just met, working a real case — five phases, one closed permit in under three minutes.
Actors
Perception
Reasoning
Plug-ins
External
1Phase 1 · Prepare & verify eligibility
- 1.1RASHED opens the renewal window — Permit #4421 hits the renewal window — case opened.
- 1.2SUHAIL retrieves data & feeds FAISAL — Pulls live data from ICP · GDRFA · MOHESR · WPS, then feeds FAISAL.
- 1.3SANAD inspects documents — Supporting docs verified — missing requirements surfaced.
- 1.4FAISAL validates eligibility & fines — Eligibility validated · outstanding fines calculated · readiness resolved.
- 1.5REEM briefs the applicant — Case ready — action only if fines or missing documents remain.
Orchestrator · dispatch log
transmitting_- 1.1ORCH›RASHED, opens the renewal window — handoff → FAISAL.
- 1.2ORCH›SUHAIL, retrieves data & feeds FAISAL.
- 1.3ORCH›SANAD, inspects documents — handoff → FAISAL.
- 1.4ORCH›FAISAL, validates eligibility & fines — handoff → REEM.
- 1.5ORCH›REEM, briefs the applicant.
13
specialised agents collaborating
2
human-in-the-loop checkpoints
Officer adjudicates · Worker signs
0
documents the worker re-uploads
SANAD remembers everything
100%
decisions with an audit trail
SAIF signs every step
Service Journey Transformation
Renew Work Permit — step by step, agent by agent.
The same nine-step renewal — re-cast around thirteen specialised agents. Most steps run automatically; two stay a human checkpoint by design (Officer adjudicates, Worker signs); the rest only surface to a human if flagged.
Legend:AutomaticHuman checkpointHuman — if flagged
Today - MoHRE Digital · steps 1 · 2 · 3
Today - MoHRE Digital · Self-initiated
The applicant must remember the expiry and find the service themselves.
- Manual search in the catalogue.
- Generic 60-day reminder, no prioritisation.
- No context on blocks or fines until later.
Sees the problem before the applicant does.
With AI · SYSTEM PREPARES THE CASE
One unattended phase prepares the renewal
AGENTICAUTOMATIONMANUAL · IF ACTION REQUIRED
RASHED · SUHAIL · SANAD · FAISAL · REEM
- AUTODetects upcoming renewals, opens the renewal window, and assembles the renewal case.
- AGENTICRetrieves data across connected systems and identifies blockers before the applicant starts.
- AGENTICDetects outstanding fines, expired documents, labour complaints, and missing requirements.
- AGENTICValidates eligibility, calculates outstanding fines, and determines renewal readiness.
- AGENTICBriefs the applicant on the case status and any action required — in their preferred language and channel.
- MANUALOnly if action is required (e.g., pay fines or upload missing documents); otherwise, the applicant never touches this phase.
Agents in this phase
RASHED · The Watcher
Opens the renewal window and monitors permit expiry
SUHAIL · The Connector
Retrieves data from connected government systems and resolves integration issues
SANAD · The Inspector
Verifies supporting documents and identifies missing requirements
FAISAL · The Decision Engine
Validates eligibility, determines renewal readiness, and calculates outstanding fines
REEM · The Voice
Delivers the case status and any action items to the applicant
ACCOUNTABLE · HUMAN
Service Owner — MoHRE Work Permits
Owns the rules, guardrails, and audit of this phase
Today - MoHRE Digital · steps 4 · 5 · 6
With AI · SYSTEM RECOMMENDS THE BEST PATH
AI recommends only viable renewal options
AGENTICAUTOMATIONMANUAL · CONFIRMS
MIRA · SANAD · HESSA · FAISAL · REEM
- AGENTICAnalyses the renewal and predicts whether the permit should be renewed as-is or with modifications, feeding the signal to FAISAL.
- AGENTICValidates qualifications, supporting documents, and business rules, feeding the compliance check to FAISAL.
- AGENTICConfirms designation entitlement and quota headroom, feeding the allocation signal to FAISAL.
- AGENTICFAISAL weighs all three signals, decides the single recommended renewal path, and briefs REEM.
- AGENTICREEM presents the recommended path to the applicant in their preferred language and channel.
- MANUALThe applicant simply reviews and confirms the AI-recommended renewal path.
Agents in this phase
MIRA · The Forecaster
Predicts the optimal renewal path and feeds the signal to FAISAL
SANAD · The Inspector
Validates qualifications, documents, and compliance requirements and feeds the check to FAISAL
HESSA · The Allocator
Confirms designation entitlement and quota headroom and feeds the signal to FAISAL
FAISAL · The Decision Engine
Weighs all signals, decides the single recommended renewal path, and briefs REEM
REEM · The Voice
Presents the recommended renewal path to the applicant
ACCOUNTABLE · HUMAN
Applicant
Reviews and confirms the AI-recommended renewal path — never receives a recommendation that cannot be implemented
Today - MoHRE Digital · steps 7
With AI · OFFICER ADJUDICATES ONLY EXCEPTIONS
Most renewals never reach a person
AGENTICAUTOMATIONMANUAL · IF FLAGGED
HAZEM · SAQER · SAIF
- AGENTICScores risk and surfaces exception signals.
- AGENTICDetects fraud, anomalies, and suspicious behaviour.
- AGENTICDecides whether to auto-approve or route to an officer, and prepares the evidence pack.
- MANUALOnly flagged applications are reviewed by a MoHRE officer.
Agents in this phase
HAZEM · The Sentinel
Assesses risk and surfaces exception signals
SAQER · The Detective
Detects fraud, anomalies, and suspicious behaviour
SAIF · The Guardian
Decides auto-approve vs. route to officer based on the risk & fraud signals
ACCOUNTABLE · HUMAN
MoHRE Officer
Adjudicates only the flagged minority
Today - MoHRE Digital · steps 8
With AI · PERSONALISED WORKER ENGAGEMENT
AI guides the worker until signing
AGENTICAUTOMATIONMANUAL · SIGNS
DALAL · REEM
- AGENTICPrepares the signing brief — explains rights, answers questions, and confirms understanding.
- AGENTICReaches the worker and the employer in their preferred language and channel — both need to sign.
- MANUALThe worker and the employer review and sign using UAE PASS.
Agents in this phase
DALAL · The Guide
Prepares the signing brief and confirms rights are understood
REEM · The Voice
Delivers personalised notifications to worker & employer for signing
ACCOUNTABLE · HUMAN
Worker & Employer
Both review and sign the contract via UAE PASS
Today - MoHRE Digital · steps 9
With AI · RENEWAL COMPLETES AUTOMATICALLY
One payment completes the renewal
AGENTICAUTOMATIONMANUAL · CONFIRMS PAYMENT
FAISAL · REEM · SUHAIL · SAIF
- AGENTICCalculates renewal fees and prepares one consolidated payment.
- AGENTICRequests payment confirmation from the employer in their preferred channel and delivers the outcome once issued.
- MANUALThe employer confirms and completes the renewal payment.
- AUTOIssues the renewed permit, synchronises downstream government systems, and retries failed integrations.
- AUTODocuments every agent action, decision, and handoff into the immutable audit ledger and closes the case.
Agents in this phase
FAISAL · The Decision Engine
Calculates renewal fees and prepares payment
REEM · The Voice
Requests payment confirmation and delivers the outcome to worker & employer
SUHAIL · The Connector
Synchronises ICP, WPS, insurance, and connected government systems
SAIF · The Guardian
Documents the entire renewal into the immutable audit ledger and closes the case
ACCOUNTABLE · HUMAN
Service Owner — MoHRE Work Permits
Owns the closure SLA and downstream notifications
Ready when you are
From study to a live pilot.
Renewals in minutes. Compliance before breach. Officers freed for the work only humans should do.
Step 1
Lead pilot
One service, one agent, one cohort of officers — proven end-to-end before scale.
Step 2
Action Plan
Target Release · 14 October 2026
1Business Validation
6 Jul – 10 Jul 2026
Owner · MoHRE Business Team
- · Validate the AI-enabled Renew Work Permit journey.
- · Review business logic, policies, decision points, and human checkpoints.
- · Finalise and endorse the target business flow.
✅Approved Business Journey
2AI Solution Design
13 Jul – 21 Aug 2026
Owner · LMID + WhiteShield + MoHRE Digital
- · Review existing AI agents and determine which to reuse, enhance, redesign, or develop.
- · Conduct technical workshops and architecture sessions.
- · Validate technical feasibility, integrations, orchestration, and implementation approach.
✅Approved AI Solution Design
3Build, Test & Deploy
24 Aug – 14 Oct 2026
Owner · MoHRE Digital
- · Implement the approved business journey and AI capabilities.
- · Complete SIT, UAT, and production readiness activities.
- · Deploy according to the MoHRE Digital release schedule.
🚀Go-Live · 14 October 2026
Technical appendix · Under the hood
How the Digital DNA routes a renewal.
For the curious: a single Orchestrator owns the case end-to-end and dispatches to four named Agents — RASHED, FAISAL, REEM, SAIF — calling nine plug-in agents on demand and pausing only at the human gates.
Agent task dispatchSystem federationHuman gate (consent / authority)Rules engine remains authoritative · every agent action logged with rationale